When you purchase air conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and/or monitors, you can request free statutory removal service for the same type and quantity of used electrical appliances. Cases proceed through a configured workflow that includes workflow notifications to constituents and advisors alike, all managed within the Service Desk.A. The same Knowledge Base is used to find solutions, and all actions taken are added to the documentation history of the case. SmartView Service Desk is the interface that an advisor uses to review and manage cases created outside of a one-to-one real-time interaction (such as created from an email), or that have been escalated (from the Advisor Desktop) to a higher administrative level. Advisor Desktop presents information retrieved through integration with other institution systems, quickly and seamlessly guides the advisor to find the solution from the Knowledge Base, and provides the means to document the resolution in a case. SmartView Advisor Desktop is the interface that an advisor uses to manage interactions when a complete 360-degree view is essential to best serve the needs of the student or faculty member. SmartView also serves as a flexible and extensible framework that can accommodate integration with a wide variety of systems (SIS, CRM, eLS systems, and so on). Your advisors will use SmartView to research and provide secure and accurate solutions to student or faculty who are looking for efficient and effective assistance and to record the entire interaction for tracking and analytics.
Blackboard SmartView is a cloud-based software platform that is designed specifically for higher-education institutions to use in a "One-Stop Student/Faculty Services" environment.
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